Tagging the latest retail related insights to deliver what matters to you most. ProKarma posts content that connects people, businesses and organizations with intelligence resources for the greatest success.

Three Tips for Managing Retail Data during Back-to-School Shopping Season

Big Data is helping retailers enhance insights into their customers' purchase decisions, leading to increased sales revenue in the process. ...Read more

Improving the Retail Customer Experience for Haute Couture Collaborations

Fast-fashion retailer H&M recently launched its latest haute couture collaboration with French design house Balmain. Within minutes of the launch, the line sold out both online and in stores,... ...Read more

The Future of Retail [Infographic]

Originally published by Retail Vision and re-printed with permission. PK’s Customer Experience Retail Expert, Martin Mehalchin, was recently interviewed by Retail Vision for our perspective on “The Future of Retail.” Along with... ...Read more

PK Speaking at Engagement Expo on The CX Retail Revolution

Goodwill’s Customer Experience Redesign Resonates With Consumers of all Ages This article was originally published on Goodwill occupies a firmly established place in our culture. However, that does not... ...Read more

The Retail Revolution: It’s Not Just About the Customer Experience

I’ve been pointing out the trend toward blended physical/digital (“phygital”) retail experiences for several years now. The momentum around this continues to grow as born-online brands like Nasty Gal... ...Read more

How Starbucks Pioneered Mobile and Reaped Rewards

A Customer Experience Series on Mobile Integration in Retail Today, the customer path to purchase is a complex web of interactions and experiences across digital and physical channels. Mobile... ...Read more

How Close are Retailers to Personalization?

Originally published on Last month I was a guest of personalization vendor Monetate at their customer Summit in Philadelphia. In her CEO keynote, Lucinda Duncalfe introduced a concept she... ...Read more

The Next Big Thing in Retail: Revamping the Customer Experience at Checkout

Changes in point-of-sale technology, both online and in-store, are allowing retailers to shift toward a focus on customer experience at checkout, rather than treating it as a necessary-but-unpleasant transaction.... ...Read more

Designing the Right Rewards Program for Retail Customers

This blog is the third in a four-part series related to the PK whitepaper titled, “Designing the Right Rewards Program for Your Business.” This particular post focuses on the retail... ...Read more

3 Ways Mobile is Enabling Omnichannel Retail

PK's Retail Management & Customer Experience Practice Lead, Martin Mehalchin, was featured in a guest blog on the Solution Providers for Retail website  regarding mobile's impact to the retail omnichannel... ...Read more