Experience
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Utility Digital Experience Index
THE UTILITY DIGITAL EXPERIENCE INDEX ASSESSES TOP UTILITY WEBSITES The Utility Digital Experience (UDX) Index provides an objective and informed view of best practices, emerging solutions and performance of... ...Read more
The Real Source of the Retail Apocalypse: Failure to Innovate
Retail is in the middle of a bankruptcy epidemic. Year-to-date retail closures in the U.S. have already exceeded the entirety of 2018 and industry stalwarts aren’t immune. More than... ...Read more
Enhanced Experience: Satisfaction, Quality and Personalization
Quality has an important role in Satisfaction. Quality is not only a moderator of satisfaction, but it is a direct precursor to satisfaction. It is simply an evaluation by... ...Read more
Better Personalization Through Technology: Marketing Trends
Increasing consumer demands are keeping marketers on their toes. Companies with a customer-centric strategy must be ready to provide next-level service, even before consumers know they want it. And... ...Read more
Making Personalization Work for You
More often than we see good examples of personalization, we see the bad. There are countless examples across social media of customers experiencing companies missing the point when it... ...Read more
Moments of truth: designing for real-life patient experiences
Imagine rushing to the hospital with a life-threatening emergency and not being able to find the information you need to get there. Imagine having your child’s life hang in... ...Read more
Digital Technologies Are Revolutionizing the Customer Experience
As consumers become more aware and more tech savvy, organizations must work to reshape business strategies to align with the customers...Read more. ...Read more
Five Mobile Application Development Trends We Can Expect This Year
In just a short few years, application development has taken center stagein many cases, surpassing the more traditional website...Read more. ...Read more
Is Your Data Secure in a BYOD World?
Bring Your Own Device (BYOD) in the workplace has brought many benefits for businesses, including increased productivity, greater employee flexibility and engagement. ...Read more
Number of Loaders in a Dataflow
If we cant benchmark on data and hardware similar to production then well need to have a better understanding of what the Dataflow is really doing and when certain... ...Read more