Experience

THE UTILITY DIGITAL EXPERIENCE INDEX ASSESSES TOP UTILITY WEBSITES The Utility Digital Experience (UDX) Index provides an objective and informed view of best practices, emerging solutions and performance of... ...Read more

Retail is in the middle of a bankruptcy epidemic. Year-to-date retail closures in the U.S. have already exceeded the entirety of 2018 and industry stalwarts aren’t immune. More than... ...Read more

Quality has an important role in Satisfaction. Quality is not only a moderator of satisfaction, but it is a direct precursor to satisfaction. It is simply an evaluation by... ...Read more

Increasing consumer demands are keeping marketers on their toes. Companies with a customer-centric strategy must be ready to provide next-level service, even before consumers know they want it. And... ...Read more

More often than we see good examples of personalization, we see the bad. There are countless examples across social media of customers experiencing companies missing the point when it... ...Read more

Imagine rushing to the hospital with a life-threatening emergency and not being able to find the information you need to get there. Imagine having your child’s life hang in... ...Read more

As consumers become more aware and more tech savvy, organizations must work to reshape business strategies to align with the customers’...Read more. ...Read more

In just a short few years, application development has taken center stage—in many cases, surpassing the more traditional website...Read more. ...Read more

Bring Your Own Device (BYOD) in the workplace has brought many benefits for businesses, including increased productivity, greater employee flexibility and engagement. ...Read more

If we can’t benchmark on data and hardware similar to production then we’ll need to have a better understanding of what the Dataflow is really doing and when certain... ...Read more