Customer Loyalty

Tagging the latest customer loyalty related insights to deliver what matters to you most. ProKarma posts content that connects people, businesses and organizations with intelligence resources for the greatest success.

¿Son “Rundles” los programas de fidelización del futuro?

Las marcas trabajan constantemente para imaginar formas nuevas e interesantes de mantener a sus clientes comprometidos, retenidos y leales en un mundo lleno de opciones y competencia por la... ...Read more

The Real Source of the Retail Apocalypse: Failure to Innovate

Retail is in the middle of a bankruptcy epidemic. Year-to-date retail closures in the U.S. have already exceeded the entirety of 2018 and industry stalwarts aren’t immune. More than... ...Read more

PK Recognized as a Leader in 2019 Loyalty Service Providers Report by Independent Research Firm

PK receives second highest ranking in the current offering category (July 15, 2019) — PK, the strategy and design division of PK, has been named a leader by Forrester Research Inc. in... ...Read more

Las cinco “verdades de lealtad” que sustentan nuestro estatus como líder de lealtad

Nos complace anunciar hoy que Lenati, ahora PK, ha sido nombrada líder por Forrester Research Inc. en The Forrester Wave ™: Loyalty Service Providers, informe del tercer trimestre de... ...Read more

The Habits Behind a Highly Successful Loyalty Program

While there are many theories as to why some loyalty programs succeed while others either fail or run on autopilot without generating ongoing customer engagement, the science behind habitual... ...Read more

Rethinking Loyalty for Mobile

Once again, Amazon’s 2018 Prime Day sales broke previous records. Following the July 2018 event, the company reported that sales on its third-party marketplace were up nearly 90 percent... ...Read more

Mine Your Data Before You Change Your Loyalty Program

Recently, a major retailer asked PK to assess its loyalty program, which had first launched in the late 1990’s. By one metric—retention rate—the retailer’s program was still successful. But... ...Read more

Customer-Centricity Q&A: Driving a Top-Down Plan

An interview with Clay Walton-House, Customer Retention and Loyalty Lead, on customer-centricity Originally published on Many organizations have tackled customer-centricity with varying degrees of success. To effectively establish... ...Read more

Is Customer Loyalty Overrated? Our Expert Weighs In

In a recent article in the Harvard Business Review, the title says that “Customer Loyalty Is Overrated.” “The death of sustainable competitive advantage has been greatly exaggerated,” the article... ...Read more

Avoid the January Refresh: 4 Options for Tier Qualification in Loyalty Programs

On January 13, Delta emailed me my 2016 year-end SkyMiles statement. I had just started using the SkyMiles program a few months before, and had earned about two-thirds of... ...Read more