Featured

The latest featured content published by the team at PK. Obtain valuable insights on experience engineering to optimize your organization today.

Non-staffed clinics and pharmacies get test run in China

Ping An is China’s second-largest life and property & casualty insurer. In the next sixty days, they plan to open 1,000 non-staffed clinics. This is just two months from the debut... ...Read more

Healthcare transformation in the age of the customer

As the primacy of experience begins to drive healthcare transformation, it’s interesting to take a look at how we got here as well as the trends defining the market... ...Read more

Framing Stronger Hypotheses: Elaboration, Iteration, and a Mad Lib

I was leading an innovation workshop for a technology company where research and discovery are a big part of their culture. Call it being fact-based, empirical, or scientific –the... ...Read more

DevSecOps Crucial to Compliance and Risk Management Strategy

Ryan Riggs elaborates on DevSecOps importance to compliance and risk management strategies. ...Read more

API Products as a Driver of Business and IT Convergence

There are two major challenges with applying the concept of Productization to APIs: 1. It is not a natural concept for most technologists and delivery prioritization is generally focused... ...Read more