Utility Digital Experience Index

The Utility Digital Experience (UDX) Index provides an objective and informed view of best practices, emerging solutions and performance of the top 20 residential public utility websites. Using a rigorous combination of data and expert observation, the UDX Index benchmarks how leading public utilities:

• Support key customer tasks effectively
• Engage customers in energy programs
• Help resolve issues through online self-service

The UDX Index will be a valuable reference for marketing and technology leaders looking to improve digital engagement with their customers.

Complete the form today to receive an email to download the report. We’d be happy to discuss our findings with you, including how you can participate in future research and how our research may be useful to your organization.