loyalty cx connection
POSTED : diciembre 26, 2019

Customer-Centric Marketing

Customer experience (CX) and customer loyalty both require integration across functional and programmatic aspects of a company to achieve customer-centric marketing.

Download this article to learn more about:

  • How customer experience is tied to long-term customer retention
  • Removing internal silos between customer loyalty and customer experience departments
  • Assessing the company’s engagement model across customer loyalty programs and the customer experiences
  • Building an integrated customer loyalty and customer-focused approach
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