subscription services
POSTED : diciembre 6, 2019
BY : Concentrix Catalyst

How leading subscription services use digital engagement to keep their customers happy and renewing.

Brands jumping into the world of subscription services often make the mistake of funneling a majority of their budget into customer acquisition, which can be costly and ultimately ineffective. If customers aren’t being retained and cared for long term, they’ll leave – nulling the effect of new subscribers.

In this white paper we examine how to navigate the challenges of starting and growing a subscription service, including:

  • Brands that do it right, and what they’ll need in the future to retain their customers
  • The importance of balancing Customer Lifetime Value (CLV) and Customer Acquisition Cost (CAC)
  • Common roadblocks related to data analysis, product infrastructure, and organizational alignment
  • How to design a digital engagement strategy for your brand and subscription service

You can learn more about our approach to customer retention and loyalty services or check out this podcast about subscription services featuring members of our team with Loyalty 360.

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